Southern Region Water Board was established as a corporate body under the Waterworks Act Cap 72:01. The Board took over infrastructure from the then District Water Supply Fund of the Ministry of Works, Supplies and Water Supply in the Southern Region.
Operating under the ministry of water and sanitation the Board aims at supplying quality and safe water to urban and peri-urban areas of the Southern Region with the exception of the City of Blantyre. The SRWB has 5 Zones comprising Zomba, Liwonde, Mangochi, Mulanje, and Ngabu. These are subdivided into 25 supply areas which include Zomba, Mwanza, Chiradzulu, Namadzi, ku Chawe, Domasi, Neno, Jali, Lirangwe, Liwonde, Balaka, Machinga, Mangochi, Monkey Bay, Namwera, Mulanje, Thyolo, Luchenza, Muloza, Phalombe, Mikolongwe, Malawi University of Science and Technology (MUST), Ngabu, Nsanje, Bangula, Nchalo and Chikwawa.
SRWB is mandated to construct, maintain and extend all waterworks, for the purpose of supplying potable water for domestic, public and business purposes and all other purposes to which water and waterworks are supplied or are applicable.
OUR VISION, MISSION AND CORE VALUES
To provide Adequate potable water for all, always
To sustainably contribute to Malawi’s socio-economic development by the provision of potable water to customers through investing, operating and maintaining water supply systems.
OUR CORE VALUE
Our Strategic Plan is built on the principle of having a strong foundation of core values supporting the achievement of objectives in each strategic thematic area. Our core guiding values are:
To achieve its mission and vision the Board has committed to these strategic areas:
1. BUSINESS GROWTH
SRWB works is concentrating on increasing the number of people with access to water. It therefore works to grow its service area through rehabilitation, upgrading and extension of the systems and the establishment of new supply systems.
2. OPERATION EXCELLENCE
SRWB will ensure operational excellence that will enable 24-hour supply of potable water through automation, rehabilitation and upgrading of existing water supply systems. It will further improve its product by ensuring that the water it produces meets expected standards through improvements in its water treatment processes and tests.
The Board will invest in innovations to improve service delivery
4. CUSTOMER SERVICE EXCELLENCE
SRWB intends to become customer-centered to ensure that its customers are satisfied with the services being provided